We decide to get a plumber to our house to restore water and were able to find one who arrived by about 5 pm. He said that he was confident that the freezing was in the main shutoff valve out by the street. In their experience, this is by far the most common place for water line freezing, as there is only a metal plate to protect the line from cold temperatures. We located valve cover under the snow. He removed the cover, then stretched a power cord out to the place and plugged in a hair blow dryer and started the de-freezing process. After about an hour of heating this valve, he looked further inside at the line that beyond the inside shutoff that Matthew had fingered as the problem area. Wendy loaned him her hair dryer and he began to heat that line up from the inside shutoff valve. Apparently both the line at the outside valve and the line along the cold wall beyond the inside valve were frozen. Eventually the blockage in the outside line thawed and then added some pluggage to the inside freeze-up. At about 7:30 pm we heard a roaring noise at the kitchen faucet that we had kept wide open and then the water appeared.
We were quite relieved to have water again. It was a good reminder of how precarious and essential this kind of resource is and of the need to store water, food, and other supplies, for emergencies of all sorts.
Our plumber thought that the freeze-up probably started at the outside valve and then with no movement in the line the inside freeze-up followed. He suggested that we get some insulation (of the kind that goes in walls) and use it to fill up the cavity between the cover and the outside shutoff valve as a way to help prevent this from happening again.
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